Shipping & Return Policy

Shipping and Return Policy for Theralana Essential Oils

Effective Date: December 1, 2024

1. Shipping Policy

• Metro Manila: Orders within Metro Manila are typically delivered within 3 days from the date of purchase, provided that there are no unforeseen circumstances or delays beyond our control.
• Outside Metro Manila: For deliveries outside Metro Manila, the estimated shipping time is 7 days, depending on the location and provided that there are no unforeseen circumstances.

We strive to ensure your products are delivered on time. However, delivery times may vary due to factors beyond our control, such as weather, logistics, or unforeseen delays.

2. Return Policy

If you are not completely satisfied with your purchase, you may initiate a return by following these steps:

• Contact Us: To initiate a return, please email us at theralana@gmail.com. Include your order number, pictures of the item, and the reason for the return.
• Approval Process: All return requests are subject to approval by our operations team. The decision on whether the return is approved will be communicated via email after a review of the provided information. Approval may take 7 - 10 days.

We want to ensure that you have a positive experience with Theralana, so please reach out with any concerns or questions about your order.